Practitioner's Guide for Improving an Organization

Table of Contents

Preface

Chapter 1. Introduction

• Why Improve An Organization?
• Organizational Problem Solving
• Levels of Organizational Problems
• Plan of the Book
• Acknowledgments

Chapter 2. The MAC,INC. Holonomic Cube

• The Underlying Problems
• The Challenge
• The Idea of the Organizational Hologram
• The Ideas Incorporated in the MAC,INC. Holonomic Cube
• What's On the MAC,INC. Holonomic Cube
• Operating the MAC,INC. Holonomic Cube
  • Stage One. Preliminary Diagnosis
  • Stage Two. Using the User's Worksheet
  • Stage Three. Comparing Your Diagnosis

Chapter 3. Defining the Ideas Embodied in the MAC,INC. Holonomic Cube

• Three Types of Information
• The ABCE Model of Organizations
• Combined Congruency
• The Six Major and Desired Organizational Characteristics
• The Twelve Main Enabling Processes

Chapter 4. Generic Organizational Problems

• Visible Problems
• Concept of a Process
• Concept of a Structure
• Organizational Learning Disabilities
• Recipe For An Organizational Disaster

Chapter 5. Organizational Level Learning

• The Problem
• The MAC,INC. Model of Organizational Level Learning

Chapter 6. Organizational Diagnostic Survey Process

• Introduction
• Overview of the ODS Process
• The Organizational Diagnostic Survey Forms
• Problem Finding During the ODS Process
• Problem Formulation During the ODS Process
• Decision Making During the ODS Process
• Implementation of Recommended Solutions During the ODS Process
• Audit and Review During the ODS Process
• Relating the ODS Process to Problem Finding

Chapter 7. Organizational Problem Solving Tools

• Introduction
• Distributing Organizational Problem Solving
• Organizational Design
• Organizational Design Support System Software

Chapter 8. Summary and Conclusions

• Review of the Book
• Helpful References and Resources

List of Tables and Figures

Dr. Kenneth D. Mackenzie

Indexing - Glossary

Index