67. "A Model of Organizational Learning and the Diagnostic Process Supporting It"

ABSTRACT

The ability to think organizationally helps an organization's members to more effectively manage the organization's environments and to link results to the strategic direction. This paper describes the Organization Level Learning (OLL) Model and the Organizational Diagnostic Survey (ODS) Process developed to support it. It identifies two major categories of organizational problems and integrates the 10-step ODS Process with five stages of organizational problem solving. Effective organizational learning is an organization level process. It occurs when four key learning processes described in the OLL Model are managed with purpose, discipline, and persistence. Associates in effective learning organizations think organizationally.

Key Words: Organization Level Learning Model, Organizational Diagnostic Survey (ODS) Process, Organizational Design, Organizational Learning, Organizational Knowledge, Organizational Intelligence, Organizational Problem Solving, Organizational Hologram.